Using our services in our Europe Zone for more than 63 days in any four-month period is what we consider to be unfair use. Opting into O2 Travel is easy. Just sign into My O2 and add the Bolt On to your account.
If you do trigger O2 Travel, these received calls will come out of your minute allowance. O2 have signed an agreement with Three. IE for 4G roaming. O2 have just announced that its adding 27 more destinations that you can use your phone in, without any extra charge. This means that O2 will now let you use your phone to roam in a total of 75 countries all around the globe — including America, Australia and New Zealand. Receiving calls and texts will not trigger the O2 Travel daily charge.
Any calls received will be deducted from your daily minutes allowance. Restrictions O2 Travel is for smartphone use only and not for use via other devices. O2 Travel is for your personal non-commercial use. If you're using it, in our reasonable opinion, for commercial purposes or contrary to your terms of service, we'll charge you our standard roaming rates or restrict your use. Other important terms Your standard terms and conditions of service including your tariff terms and your airtime agreement will continue to apply when using O2 Travel.
We may vary or amend these terms, but if it's to your significant disadvantage we'll notify you. We may remove or discontinue O2 Travel at any time. We reserve the right to terminate your use of O2 Travel, if you are, in our reasonable opinion, in breach of your terms of service.
These Terms and Conditions shall be governed by English law and the English courts shall have exclusive jurisdiction. If we don't get the details of calls you've made from another network for a while, this can delay us billing you for them.
This doesn't happen often, and it's more common for calls made from countries with smaller networks. Check roaming rates in different countries. You can remove your data cap completely by contacting us. You'll also be charged the standard calling and text rates for the country you're travelling in which can be found here.
Terms apply. Got an International Sim? Your tariff gives you discounted calls and texts from the UK to international mobiles and international landlines from your Pay As You Go mobile. To avoid data roaming charges you can switch your data roaming off when you're abroad, as apps on your phone might connect to the internet to update or get information even when you're not using them.
Switching data roaming off ensures you won't get charged. For help with this, go to our interactive device guide. When data roaming is switched off you'll still have the option to connect to local Wi-Fi hotspots to get onto the internet.
Please note some Wi-Fi hotspots in your chosen destination may require payment so we recommend you enquire beforehand. For more information on what data is and what uses it up, check out our Understanding Data article.
Calling as usual works in most countries. Depending on which country you're in, you'll either go straight to your messages or you'll go to your voicemail greeting.
If you forget your PIN when you're abroad, contact us and ask us to reset it. You'll then need to change your PIN before you can listen to your messages. If you're abroad, it costs the same to listen to a voicemail as it does to make a call to the UK. There's no charge for receiving a message if you don't listen to it. If you're an O2 Travel customer and have used your device in an O2 Travel destination, you'll only be charged the daily rate of that destination for the days you've chosen to use the service.
You can find details of what is included with O2 Travel above. We'll try to include all your overseas call charges on your next available bill, to help you keep track of your costs. This doesn't happen often and it's more common for calls made from countries with smaller networks. Accidental roaming occurs when you're in an area close to a national border and your phone picks up the network across the border.
If this happens, you may be charged as though you were roaming in the country across the border. You can prevent this by choosing manual, rather than automatic, network selection on your handset and then manually choosing the O2 network. This way if you lose the O2 network, your handset won't try to connect you to a different one.
For help with turning off data roaming, go to our interactive device guide. Yes No Thank you for sending your feedback. Skip to main content. Ready to check out? Using your phone abroad Help and support. Before you go Check the info below before you head off on your holidays. What's our Fair Usage Limit? What's included? Receiving calls and texts in our Europe Zone. Using your monthly data allowance whilst in our Europe Zone. Subject to a Fair Usage Limit. Making calls or sending texts to premium rate numbers, directory service numbers and some non-geographic numbers which can vary over time.
Find out more Mobile broadband tariffs, as they can only be used in the UK. All the data you need, minutes and texts, every day you use O2 Travel.
Any texts you receive. What's not included?
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