Let's briefly review the first type of Remote Assistance invitations and then go on and look how to implement the second type Remote Assistance offers in an enterprise where Group Policy is used to manage desktop configuration settings. The first type of Remote Assistance is where the Novice requests help from the Expert. Once the Expert receives and accepts the invitation, she can view the desktop of the Novice's computer, chat with him, and—provided the Novice gives permission—take control of the Novice's computer and fix things.
Novices can send Experts an invitation in three ways: using Windows Messenger, sending an email attachment, or transferring a file. This opens the Remote Assistance page in Help and Support:. Figure 1: Sending an invitation requesting help through Remote Assistance. Clicking the "Invite someone to help you" link gives the Novice the three options of sending the invitation through Messenger, email, or saving a file named RAInvitation. Email attachments and saved files can be password-protected to safeguard the information they contain, which otherwise is in plain XML text as in this invitation sent by Novice Bob Smith to Expert Mary Jones:.
To accept the invitation the Expert just has to open it and click Yes and the Remote Assistance console opens on the Expert's machine. Meanwhile, a dialog appears on the Novice's machine saying that the Expert has accepted the invitation and asking whether the Novice wants to let the Expert see their desktop and chat with them.
If the Novice agrees, the Remote Assistance console opens on the tool that is open on the Novice's desktop and the Expert now sees the Novice's desktop within the Remote Assistance console on her own desktop.
Here's a screenshot using Virtual PC that shows the Novice's desktop at the top left and the Expert's at the bottom right:. Figure 2: Bob the Novice at top left and Mary the Expert at bottom left. If Mary needs to step in and take control over Bob's computer to fix something, she can click the Take Control button on the toolbar at the top left of her Remote Assistance console. This prompts Bob to grant her permission to do so, and if he accepts then Bob's keyboard and mouse are now under control of both him and Mary, so it's best if, before taking control, the Expert advises the Novice not to use their keyboard and mouse until the Expert finishes fixing things and returns control to the Novice either user can press ESC to end the Expert's control of the session and return to view-only assistance.
There are times however when Help Desk may want to offer assistance to a user even if the user hasn't requested it. This is known as the Offer Remote Assistance feature and you need to know some things about it before you try implementing it. No matter which method you use to enable Windows Remote Assistance, it can always work. However, if you find Remote Assistance is not working, you need to consider whether it is blocked by Windows Firewall.
Reading here, you should know how to enable Remote Assistance on your Windows computer. If you encounter some related issues, you can let us know in the comment. We will reply to you as soon as possible. Windows 7 also supports Peer-to-Peer P2P connection scenarios including Global Clouds using IPv6 and Link-Local Clouds that can utilize computer, user, device, group or service names for host identification. This article focuses on configuring Windows 7 to support Remote Desktop or Remote Assistance in a potentially mixed platform environment.
There are at least four components that should be enabled to some degree on both ends of a Remote Assistance session or on the receiving end of a Remote Desktop connection. The four components are:. Group policy could be used to enable or block elements within each of the four components, and therefore must also be considered when debugging Remote Desktop and Remote Assistance within a domain environment.
The first three of the components must be set using administrative level authority, suggesting a preset in the deployment image or Group Policy management, while the fourth may be controlled with standard user rights. Screenshots within this article represent the recommended settings for a mixed Windows XP, Vista and Windows 7 environment. Remote Assistance must be enabled on both machines. Note under Remote Desktop configuration that inbound connections can be further limited by type.
The Remote Assistance Advanced button allows for the selection of additional remote management filters. In other words, mouse and keyboard control cannot be taken or transferred. The checkbox at the bottom of the Remote Assistance Settings panel and its commensurate policy setting can limit Remote Assistance sessions to Vista and Windows 7 platforms.
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Right-click on the This PC icon on your desktop and then select Properties. Visit site. Windows 7: Remote Assistance. How to enable and use Unsolicited Remote Assistance in How To Request remote assistance, Windows 7. Before you can use it, you'll need to enable access. In the search box on the taskbar, type remote assistance , and then select Allow Remote Assistance invitations to be sent from this computer from the list of results.
Please open the "System" in Windows-7 Image In the "System" Click "Remote Settings". Allow Remote Assistance connections to this computer is Choose where you want to search below. Search Search the Community. Search the community and support articles.
Windows 7. Search Community member. Created on June 10, Both computers aren't running Windows 7.
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